Independent service companyRefrigeration only: built-in and integrated columns, freezers, wine storage, undercounter units and ice makers.Mon–Fri 8am–6pm · Sat 9am–4pm · Sun closed
Two separate things get confused constantly: what this company guarantees on the work it does, and what the manufacturer still owes you on a cabinet it built. The second one is worth more than most owners realise.
Parts arrive sealed and are fitted the same day they are opened. That is what the cover is written against.
Our coverage on our work90/365
90 days on labor, 365 days on parts, counted in days from the completion of
the repair. Genuine OEM parts. No aftermarket substitutions on sealed-system or control components.
Manufacturer sealed system, limited12 yr
Parts only, in years six through twelve, on the sealed system. This is the manufacturer's
published coverage on the appliance, not a promise made by this company, and it survives the use
of an independent shop.
What the manufacturer publishes
2 years full parts and labor. 5 years full sealed system.
12 years limited sealed system, parts only.
The sealed system is the compressor, the evaporator, the condenser, the drier and the tubing
that joins them. On a dual-refrigeration cabinet there are two of those systems, and coverage
applies to each. Everything else — fans, thermistors, boards, gaskets, hinges, ice maker
assemblies — sits outside the sealed system and falls under the shorter terms.
The part that saves people money
In years 6 through 12 the sealed-system part is still covered, parts only. A homeowner may have that work done by an independent shop: the covered part is obtained from the manufacturer directly and the homeowner pays the labor.
Read that carefully, because it is the single strongest honest argument for using a shop like
this one. Between years six and twelve you are not choosing between "warranty repair" and
"independent repair". You can have the covered part supplied under the manufacturer's terms and
still choose who fits it. A compressor or evaporator failure on a cabinet in that window is
frequently the difference between a repair and a replacement.
What we need to check it is the model number, the serial number and the install date. Coverage
runs from installation. We ask for all three before quoting anything on a cabinet that looks to
be in that age band, because it can change the number by thousands.
What we guarantee
90 days labor, 365 days parts, genuine OEM components. Labor coverage runs 90 days from completion.
Parts coverage runs 365 days. If a part we fitted fails inside its window,
we return and replace it, and there is no second diagnostic fee for the same fault.
We do not substitute aftermarket parts into sealed systems or control circuits. On refrigeration
that is not a matter of taste: a mismatched compressor or a non-OEM board changes how the
control behaves and moves the fault rather than fixing it.
What is not covered
Ordinary maintenance, condenser cleaning, damage from a supply failure or a surge, corrosion
from coastal exposure, and faults arising from an installation that was wrong before we arrived.
Where we find any of those, we say so in the written estimate rather than after the invoice.
Sub-Zero's terms are theirs and are subject to their own conditions and to change. Confirm
current terms with the manufacturer for your specific model and install date. We are independent
and do not administer their warranty.
Price bands
What is the coverage actually worth in money?
This is the band coverage bites on. In years six through twelve the manufacturer supplies the covered sealed-system part and you pay the labor, which takes the part out of the figure below and leaves the work.
Bands that fit this page, parts and labor
Work
Typical range
Diagnostic visit, credited toward the repair
$80
Compressor or sealed-system repair
$900–$2,360
Parts and labor together, on this equipment, in this market. The band is where the work lands
before it is measured; the figure itself is written down after the diagnostic and before anything
is ordered. $80 of it is the diagnostic, credited toward the repair once you
approve the work, and $2,360 is the top of the range on this page rather than a price
anybody expects to pay. The whole book is here.
A twenty-year-old built-in that everybody else wanted to replace. He read the plate, sourced the correct evaporator fan for that serial run, and the cabinet has held thirty-eight degrees ever since.
Adele F.2026-06-30
★★★★★
Freezer fine, refrigerator side climbing. He pulled the air baffle and found it stuck part open on a broken damper linkage. Replaced the assembly and stayed to watch the compartment pull down two degrees.
Kai T.2026-05-06
★★★☆☆
The repair held and the compartment is fine. What I did not enjoy was being told on the second visit that the shallow opening in this old house limits whatever will ever fit in it. True, but it landed badly.
Desmond P.2025-11-19
Reference
Coverage questions
Does using an independent shop void my factory warranty?
Not the sealed-system parts coverage in years six through twelve. That coverage is parts only. The covered part is obtained from the manufacturer directly and you pay the labor, and an independent shop may perform that labor.
What does the manufacturer actually cover, and for how long?
Two years full parts and labor, five years full on the sealed system, and twelve years limited on the sealed system, parts only. The sealed system means the compressor, evaporator, condenser, drier and connecting tubing.
What is your own warranty?
Ninety days on labor and three hundred and sixty five days on parts, on genuine OEM components. Sealed-system and control parts are never substituted with aftermarket equivalents.
What do you need from me to check coverage?
The full model number and serial number from the plate, and the original install date if you have it. Coverage runs from the install date, not from the date the cabinet was built.
Independent service company
Check your coverage before you approve a repair
Have the model number, the serial number and the install date to hand. If the cabinet is in years six through twelve we will tell you what the manufacturer still owes you on the part before we quote the labor.
Mon–Fri 8am–6pm · Sat 9am–4pm · Sun closed. Scheduled appointments only. No after-hours or emergency service.
